Terms & Conditions

Terms & Conditions – EcoEssence

Last Updated: [ضع التاريخ]

Welcome to EcoEssence. By accessing or using our website (ecoessenceeg.com), you agree to comply with the following Terms & Conditions. Please read them carefully before placing any order.

1. General

  • This website is owned and operated by EcoEssence.

  • By using our website, you confirm that you are at least 18 years old or using the website under adult supervision.

  • EcoEssence reserves the right to update or modify these terms at any time.

2. Products

  • We provide high-quality cosmetic and hair-care products.

  • All product descriptions, images, and details are for informational purposes only.

  • We do not claim that results are identical for all customers; results may vary depending on hair/scalp condition.

3. Orders & Payments

  • When placing an order, you agree that all information provided is accurate and complete.

  • EcoEssence reserves the right to accept or reject any order.

  • Payment methods may include:

    • Cash on Delivery

    • Online Payment (if available)

  • Prices may change without prior notice.

4. Shipping & Delivery

  • Delivery times vary depending on location.

  • We aim to deliver within 1–4 business days inside Egypt.

  • Delays may occur due to courier issues, high order volume, or force majeure events.

  • You are responsible for providing an accurate address and phone number to avoid failed deliveries.

5. Returns & Refunds

  • Returns are accepted within 14 days of receiving the product, only if:

    • The product is unused

    • The packaging is intact

    • The item is in its original condition

  • Refunds are processed after inspecting the returned item.

  • Used or opened products cannot be returned for hygiene and safety reasons.

6. Refund for Damaged or Wrong Products

  • If you receive a damaged or incorrect product, contact us within 48 hours with photos/videos as proof.

  • We will replace the item or refund you, depending on the case.

7. Disclaimer

  • EcoEssence is not responsible for:

    • Misuse of the product

    • Allergic reactions due to undisclosed sensitivities

    • Results that differ from expectations

  • Always read product instructions before use.

8. Intellectual Property

  • All content on this website (logos, images, text, product names) is the property of EcoEssence.

  • Copying, redistribution, or commercial use without written permission is strictly prohibited.

9. Privacy & Data Protection

  • We respect your privacy and protect your personal data.

  • Your information is used only for:

    • Order processing

    • Delivery

    • Customer communication

  • We never sell or share your data with external parties except courier companies.

10. Contact Information

For any inquiries, complaints, or support, contact us:

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