Privacy policy

Last updated: April 6, 2026

Ecoessence operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Ecoessence is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including payment details and transaction information.
Account information including your username, password, preferences and settings.
Transaction information including the items you purchase or interact with.
Communications with us including customer support messages.
Device information including IP address, browser, and network details.
Usage information including how you interact with our Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you when you use our Services or communicate with us.
Automatically through cookies and similar technologies.
From service providers and third parties.

How We Use Your Personal Information

We may use your personal information to:

Provide and improve the Services.
Process payments and fulfill orders.
Arrange shipping and handle returns or exchanges.
Provide customer support.
Send marketing and promotional communications.
Ensure security and prevent fraud.
Comply with legal obligations.

How We Disclose Personal Information

We may share your personal information with:

Service providers such as Shopify, payment processors, and shipping companies.
Marketing and business partners.
Third parties when required by law.
In connection with business transfers or legal obligations.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Your information may be transferred to other countries for processing.

Third Party Websites and Links

We are not responsible for third-party websites. Use them at your own risk.

Children's Data

Our Services are not intended for children under the legal age. We do not knowingly collect data from children.

Security and Retention of Your Information

We take reasonable measures to protect your data, but cannot guarantee absolute security.

Your Rights and Choices

You may have the right to:

Access your data
Delete your data
Correct your data
Opt out of marketing communications

Complaints

If you have any complaints, you may contact us using the details below.

International Transfers